We Respect Your Privacy

At Service Guard, we value our customers’ privacy and are committed to the safety and security of our Web site.

When you inquire about our services, schedule an appointment or purchase a repair plan, you are providing information about your visit to the site's owners, Service Guard, a division of Black Hills Energy. We value your personal privacy. When you visit or supply information on any section of our Web sites, we want you to fully understand our privacy policies. We use the information that we get from your visit for internal tracking purposes, and to respond to your requests for information or other services. Except as specifically noted, we do not use your personal information for any other purpose; we never sell or share your information with any third party.

If you have any questions concerning our privacy policy, please contact us at 1-800-504-2000.

What we Collect and How we use it

When you visit this Web site, we capture the Internet provider's domain name, the type of operating system you use, which browser you use, and the country that you came from (e.g., 'aol.com' Macintosh OS 9, Internet Explorer, USA).

Information we collect may be used to enhance the value of this Web site to you, such as:

• Arrange the Web site in the most user-friendly way
  
• Communicate special offers and featured items to you, if you choose to receive such notices
  
• Respond to your question or suggestions

We also collect information (such as your name, e-mail address, mailing address, phone and credit card numbers, IP address, and your Internet host) when you place an order.

When you make a purchase from Service Guard's Web site, we use your information to process that order. This information is used to verify credit card purchases through the use of the Address Verification System (AVS) and help to prevent fraud. At times we may need to contact you via phone, postal mail or e-mail if we have other questions regarding your purchase, or wish to offer you added value through Service Guard.

Linking to Other Sites

Please remember that when you use a link to go from Service Guard's site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site is subject to the rules and policies of that site. We encourage you to read the rules and policies of the sites you visit to further your understanding of their procedures for collecting, using and disclosing personal information.

Changes to our Privacy Policy

Service Guard reserves the right to change, modify or amend this policy at any time. If our information practices change, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

Questions? Call us at 1-800-504-2000

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