“I’m 81 years old, and when I need help, I need help! I called for help on a very cold, snowy morning when my furnace was not working. The gentleman I talked to on the phone realized it was a problem with my thermostat. He talked me through the problem and stayed on the line until my furnace was working. It was the best help I ever got from your office. He deserves a raise!” — Marie Babcock, Cimarron, Kan.